Oak Ridge Professional Building
625 E. Nicollet Blvd.
Suite 100
Burnsville, MN 55337
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"No Show" and Cancellation Policy

At Burnsville Family Physicians, we care about your health. One of the ways we can meet your healthcare needs is to provide appointments with our physicians in a timely manner, many times within the same day. In order to provide these same day appointments, we have the following "No Show" policy:

Burnsville Family Physicians asks that you notify the receptionist at least four (4) hours in advance when you are unable to keep your scheduled appointment.

The goals of this policy are:

  • to reduce the number of lost appointments due to patients not coming in for their scheduled appointments and/or not calling in advance to cancel their appointment and
  • to assure that there is a reduced risk of complication or injury for a patient that "no shows" or cancels an appointment.
If you are unable to keep your scheduled appointment, we want to remind you of the importance of follow up treatments as indicated by your physician, if your condition has not improved.

Our policy states:

  • three (3) "no show" appointments within a twelve (12) month period will result in a charge to your account for the appointment missed, and
  • four (4) "no show" appointments within a twelve (12) month period will result in you and your family being dismissed as patients from the clinic.

Our clinic scheduled your appointment and reserved time for you in good faith. Please assist us in our goal of offering same day appointments, by adhering to this policy.

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