Minnesota Valley Professional Building
1000 W 140th St, #100
Burnsville, MN 55337
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Clinical Support Information Calls

Clinical Support  Direct Dial Number: 952-435-0328

If this is a medical emergency, please dial 911.

Clinical support staff will be happy to answer your questions about baby care, minor illnesses, medications, preparation for hospital procedures, x-rays, or other concerns. There is a clinical support staff member available to answer your calls from 9:00 am to 4:30 pm Monday - Thursday, and 9:00 am to 3:30 pm on Friday.

Although the providers cannot leave their patients to come to the phone, you can leave a detailed message and the clinical support staff member will relay your concerns to the provider, and someone will contact you as soon as possible. Due to the large volume of telephone calls for clinical support, please allow ample time for the clinical support staff member to call you back.

Make sure to leave a detailed message, with the spelling of the patient's name, patients, date of birth, your concern and a telephone number where you can be reached by the clinical support staff member. If you are unavailable for a return call, please indicate whether or not the clinical support staff member may leave a message on your answering machine.

If you are not feeling well, please make an appointment to see your provider, rather than waiting to speak with clinical support personnel. The providers make time slots available in their daily schedule to accommodate same day visits, for just that reason. In many cases, the provider will ultimately recommend that you come in for an appointment to see them, based upon your symptoms. It is often easier to get a convenient appointment earlier in the day while they are still available.

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